Terms of Use

These terms apply to this website and to the three apps Matrubhawan runs for its school and junior college — the Family Portal, the Staff Portal and the Console.

Using any of them means accepting these terms. If you do not accept them, the school office will give you the same information in person; nothing about your child's education depends on using an app.

These are not public apps and there is no way to sign yourself up for one. Access is issued by the school, to people who have a reason to have it:

• the Family Portal — to a parent or guardian of a child on the roll, and to a senior student for their own record;
• the Staff Portal — to people employed by the school;
• the Console — to the school office and to administrators the school appoints.

Your sign-in is yours. Do not share it, and do not let somebody else use your device while you are signed in. If two parents each want access, the office can record both — that is the right answer, and it is free.

The apps sign you in with your Google account. The school records the email address it expects for you; Google's part is to confirm that you hold it.

Keep that Google account secure, and tell the office promptly if you lose access to it or think somebody else has got into it. Office staff and administrators are asked for a second factor as well as a password, because the Console can see the whole school.

If you change your email address, tell the office so the record can be changed. Changing it only at Google will lock you out, because the school's record will no longer match.

The apps show the school's own record. They are a window onto it, not a separate version of it.

Where something in an app disagrees with a document the school or an examination Board has issued — a mark sheet, a certificate, a transfer certificate — the issued document is the one that counts. A figure on a screen is not a substitute for it, and a report card that has not been released is a draft even if you can see it.

A fee standing shown in an app is a word the office has recorded — paid, partly paid, pending, exempt. It is not a bill, not a receipt and not a statement of account. Ask the office for those.

The school works to keep the record accurate, and the people who enter it are doing so between lessons and during a working school day. Mistakes happen.

If something about you or your child is wrong — a date of birth, a phone number, an attendance mark, a mark in an examination — tell the office. Correcting it is ordinary work, not a complaint, and the correction is recorded with the name of whoever made it.

• Try to reach a record that is not yours or your child's. The database refuses, and the attempt is recorded.
• Share your sign-in, or use somebody else's.
• Copy data out of an app in bulk, whether by hand or by any automated means — scraping, a script, or a tool that reads the screen for you.
• Publish or circulate another child's or another person's details from an app, anywhere, including in a parents' group or on social media.
• Interfere with the apps, test their security without being asked to, or attempt to get around the limits on what your account may see.

The school may suspend access where any of this happens, and will where a child's privacy is at stake.

What the apps record, who can see it, where it is kept and what you can ask for is set out in the Privacy Policy, which forms part of these terms.

A notice published in an app is published to the people it is addressed to. The school may also send it by other means; it is not obliged to.

Device notifications are off until you switch them on, and nothing in the apps depends on them. Delivery is not guaranteed — a phone can be off, out of range, or have the app's permission withdrawn — so a notification is a convenience and never the school's only way of reaching you about something that matters.

The school will keep the apps running as well as it reasonably can, but they are not guaranteed to be available without interruption. They depend on services and networks the school does not control, and they are taken down from time to time for maintenance and for changes to the school's records at the turn of a year.

The office remains reachable in person and by post whatever the apps are doing.

The software, the design and the text of this website belong to the school or to those who licensed it to the school. You may read, print and keep anything the apps show you about yourself or your child. You may not copy the software, or reuse the site's text or design elsewhere, without permission.

Your own personal data, and your child's, is not owned by anyone — it remains yours, and the Privacy Policy sets out what the school may do with it.

Access follows the relationship. When a child leaves the school, the family's access to the Family Portal ends. When a member of staff's service ends, their access to the Staff Portal and the Console ends.

The record itself does not end with the access — the school keeps what it is required to keep, as described in the Privacy Policy. You can ask the office for a copy of your own or your child's record before or after access ends.

The apps are provided as they are. The school does not promise that they are free of faults, and it does not accept responsibility for a loss caused by a fault in them, by their being unavailable, or by a notification that did not arrive — except where the loss was caused by the school's own failure to take reasonable care.

Where the record itself is wrong, the remedy is a corrected record and, where one is needed, a corrected document. Tell the office.

Nothing in these terms takes away or limits a right you have under Indian law that cannot be taken away or limited — including your rights as a consumer, and your rights under the Digital Personal Data Protection Act, 2023.

The date this version came into force is at the top of the page. If the terms change materially, the school will say so through the apps' own notices before the change takes effect.

Continuing to use an app after a change means accepting the changed terms; if you would rather not, tell the office and it will deal with you in person instead.

These terms are governed by the law of India. The courts at Cuttack, Odisha have jurisdiction over any dispute arising from them.

Write to the school office about anything in these terms, or about anything in an app that looks wrong.